We guarantee your satisfaction at Five Star Silver. We provide all our customers with a refund, return, and/or exchange policy on everything we sell, including all silver bullion. This right is limited to seven (7) days from the date on which the customer receives their items. To exercise this right, the customer must notify Five Star Silver via email within this seven (7) day window and keep the item in its original packaging.
Shipping and Handling
Shipping and handling charges are non-refundable. For all returns, you must carefully package the product and you are responsible for the cost of return shipping. Five Star Silver reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
Market Loss Policy
Upon returning bullion-related items, the customer may be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of Five Star Silver.
Fees and Replacements
Five Star Silver reserves the right to charge a restocking fee of $50 or 10% of the total order price (whichever is greater) on all refunded orders. We may charge a $50 processing fee on all exchanges. If a refund is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.