Welcome to Five Star Silver ("Company," "we," "us," or "our"), operated at fivestarsilver.com. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, you must not use our services.
1. Acceptance of Terms
By creating an account, placing an order, or otherwise using fivestarsilver.com, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Shipping Policy, which are incorporated herein by reference. We reserve the right to refuse service to anyone at our sole discretion.
2. Eligibility
- You must be at least eighteen (18) years of age to use our services.
- You must be a legal resident of, or located within, the United States or a jurisdiction where the purchase and sale of silver bullion is permitted by law.
- By using our platform, you represent and warrant that you meet all eligibility requirements and that any information you provide is accurate and complete.
- If you are using our services on behalf of a business entity, you represent that you have authority to bind that entity to these Terms.
3. Products & Pricing
- Product Descriptions: We make every effort to display and describe our silver bullion products accurately, including weight, purity, and condition. However, slight variations may exist between product photographs and the actual items received.
- Pricing: All prices are listed in United States Dollars (USD). Silver bullion pricing is inherently volatile and tied to fluctuations in the spot price of silver. Prices displayed on the website are subject to change at any time without prior notice until an order is confirmed.
- Price Lock: Once you submit an order and payment is confirmed, the price at the time of purchase is locked in for that transaction.
- Product Availability: All products are subject to availability. We reserve the right to limit quantities, discontinue products, or cancel orders if a product becomes unavailable after an order has been placed.
- Errors: In the event of a pricing or typographical error, we reserve the right to cancel any orders placed at the incorrect price and issue a full refund.
4. Orders & Payment
- Order Acceptance: Submitting an order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.
- Payment Methods: We accept payments via credit and debit cards processed securely through Stripe. All payments must be made in full before orders are processed.
- Order Confirmation: You will receive an email confirmation once your order has been accepted and payment verified. This confirmation constitutes a binding agreement for the sale.
- Taxes: You are responsible for any applicable sales tax, use tax, or other taxes imposed by your jurisdiction. Applicable taxes will be calculated and displayed at checkout where required by law.
5. Shipping & Delivery
- Processing Time: Orders are processed and shipped within three (3) business days of confirmed payment, unless otherwise noted on specific products.
- Shipping Methods: All orders are shipped via insured, tracked carriers in secure, discreet packaging to protect the privacy and safety of your purchase.
- Risk of Loss: Title and risk of loss for purchased products pass to you upon delivery to the shipping carrier. While we insure shipments during transit, you are responsible for ensuring a secure delivery location.
- Address Accuracy: You are solely responsible for providing an accurate shipping address. We are not liable for orders delivered to an incorrect address provided by the customer.
- Delivery Delays: While we strive to meet estimated delivery windows, Five Star Silver is not liable for delays caused by shipping carriers, weather events, customs, or other circumstances beyond our control.
- For full details, please review our Shipping Policy.
6. Returns & Exchanges
- General Policy: Due to the nature of precious metals and the volatility of market pricing, all sales are considered final. We do not offer standard returns or exchanges.
- Damaged or Incorrect Items: If you receive a product that is damaged during shipping or is materially different from what you ordered, you must contact us at info@fivestarsilver.com within forty-eight (48) hours of delivery with photographic evidence. We will, at our discretion, arrange a replacement or issue a refund.
- Condition of Returns: Any items authorized for return must be in their original, unopened packaging and in the same condition as received. Items that have been removed from sealed packaging, tampered with, or otherwise altered will not be accepted.
- For full details, please review our Returns & Exchanges Policy.
7. Account Responsibilities
- You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
- You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
- You must notify us immediately at info@fivestarsilver.com if you suspect unauthorized access to or use of your account.
- We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraudulent or unlawful purposes.
8. Changes to These Terms
Five Star Silver reserves the right to modify or update these Terms at any time at our sole discretion. Changes will be effective immediately upon posting the revised Terms on our website with an updated "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically. For material changes, we may provide additional notice via email or a prominent notice on our website.
9. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
10. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and any other legal notices or policies published on fivestarsilver.com, constitute the entire agreement between you and Five Star Silver regarding your use of our services and supersede all prior agreements, communications, and understandings, whether written or oral.
11. Contact Information
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us: